30-Hours Professional Diploma in Quality and Service Delivery in Healthcare
Credit hours
3
Learners examine what quality means in healthcare, from patient-centred care and the dimensions of quality to improvement tools, clinical governance and accountability. The course also covers performance indicators, risk management and patient safety, service delivery models and ways to improve patient experience and access. Helpful for healthcare staff, administrators and managers who want to strengthen how services are run.
What you'll cover
- 01Introduction to Quality in Healthcare and Service Delivery Concepts
- 02Dimensions of Healthcare Quality and Patient-Centred Care
- 03Quality Improvement Tools and Techniques
- 04Clinical Governance and Accountability Frameworks
- 05Measuring and Monitoring Healthcare Performance Indicators
- 06Risk Management and Patient Safety Practices
- 07Healthcare Service Delivery Models and Systems
- 08Enhancing Patient Experience and Service Access
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30-Hours Professional Diploma in Quality and Service Delivery in Healthcare