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AIOSH

30-Hours Professional Diploma in Medical Receptionist

Credit hours

3

Front desk work in a surgery or clinic involves far more than answering the phone. This programme covers patient communication, appointment scheduling, medical records, confidentiality and GDPR, NHS and private practice systems, and handling referrals and prescriptions. Ideal for those starting out as a medical receptionist or moving into healthcare administration.

What you'll cover

  1. 01Introduction to the Role and Responsibilities of a Medical Receptionist
  2. 02Medical Terminology and Basic Healthcare Concepts
  3. 03Effective Patient Communication and Telephone Handling
  4. 04Appointment Scheduling and Calendar Management
  5. 05Managing Medical Records and Patient Databases
  6. 06Confidentiality, GDPR, and Data Protection in Healthcare
  7. 07Understanding NHS and Private Practice Administrative Systems
  8. 08Processing Referrals, Prescriptions, and Clinical Documentation

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30-Hours Professional Diploma in Medical Receptionist