30-Hours Professional Diploma in Customer Service Skills Within Healthcare
Credit hours
3
Patients remember how they were treated as well as the care they received. This course covers communication skills, empathy and emotional intelligence, handling difficult situations and complaints, confidentiality and respectful, patient-centred care. Teamwork and conflict resolution are also addressed, making it useful for receptionists, healthcare assistants and other patient-facing staff.
What you'll cover
- 01Introduction to Customer Service in Healthcare
- 02Communication Skills for Healthcare Professionals
- 03Building Empathy and Emotional Intelligence in Healthcare
- 04Managing Difficult Situations and Patient Concerns
- 05Patient Privacy, Confidentiality, and Respectful Care
- 06Providing Effective Patient-Centered Care
- 07Interpersonal Skills and Team Collaboration in Healthcare
- 08Conflict Resolution Techniques for Healthcare Settings
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