30-Hours Professional Diploma in Behavior & Crisis Management
Credit hours
3
Covering human behaviour at work and the kinds of crises that can arise, this course looks at prevention, early intervention, de-escalation and conflict resolution. Learners also develop a crisis management plan, consider legal and ethical responsibilities, and learn to manage stress and emotional impact afterwards. Useful for managers, frontline staff and anyone who deals with challenging situations.
What you'll cover
- 01Introduction to Behavior and Crisis Management
- 02Understanding Human Behavior in the Workplace
- 03Types of Behavioral Challenges and Crisis Situations
- 04Crisis Prevention and Early Intervention
- 05De-escalation Techniques and Conflict Resolution
- 06Developing a Crisis Management Plan
- 07Legal and Ethical Considerations in Crisis Management
- 08Managing Stress and Emotional Impact in Crisis Situations
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